1. About Us

This website is operated by Pepnex (“we”, “us”, “our”).

These Terms & Conditions govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions in full.

If you do not agree, you must not use this website or purchase our products.

2. Eligibility to Purchase

You must be at least 18 years of age to place an order with Pepnex.

By placing an order, you confirm that:

  • You are legally permitted to purchase research chemicals in your jurisdiction

  • You are purchasing products solely for laboratory research and development purposes

  • You will comply with all applicable local, national, and international laws

Pepnex reserves the right to refuse or cancel orders at its discretion.

3. Research Use Only

All products sold by Pepnex are supplied strictly for laboratory and research use only, as detailed in our Research Use Disclaimer.

Products are not intended for:

  • Human consumption

  • Veterinary use

  • Medical, therapeutic, or diagnostic purposes

  • Cosmetic or food use

Any misuse of products is the sole responsibility of the buyer.

4. Product Information

Product descriptions, specifications, research summaries, and documentation provided on this website are for informational purposes only.

While we take reasonable care to ensure accuracy, Pepnex does not warrant that product descriptions are complete, error-free, or suitable for any particular purpose beyond research use.

5. Orders and Contract Formation

An order placed through our website constitutes an offer to purchase.

A legally binding contract is formed only when:

  • We accept your order, and

  • Dispatch of the goods has occurred

We reserve the right to reject or cancel orders for reasons including, but not limited to:

  • Product availability

  • Pricing or listing errors

  • Suspected misuse or non-compliance with these Terms

6. Pricing and Payment

All prices are displayed in the applicable currency and exclude any customs duties, import taxes, or local charges unless stated otherwise.

Payment must be made in full at the time of order.

Pepnex reserves the right to change prices at any time without prior notice.

7. Shipping and Delivery

We ship to the UK and internationally, including the EU and the United States.

Delivery times are estimates only and are not guaranteed.

Pepnex is not responsible for delays caused by:

  • Customs clearance

  • Carrier delays

  • Force majeure events

Risk of loss passes to the buyer upon dispatch.

8. Damaged or Incorrect Items

If your order arrives damaged in transit or you receive an incorrect item, you must notify us within 48 hours of delivery.

Where verified, Pepnex will:

  • Replace the damaged or incorrect item, or

  • Provide an appropriate remedy at our discretion

We do not accept returns or refunds for products once shipped, except as required under applicable UK consumer law.

9. Returns and Refunds

Due to the nature of research chemicals:

  • Products are non-returnable once dispatched

  • Refunds are not provided for change of mind or misuse

This does not affect your statutory rights under UK consumer protection laws where applicable.

Full details are provided in our Refunds & Returns Policy.

10. Intellectual Property

All content on this website, including text, graphics, logos, and documentation, is the property of Pepnex or its licensors.

You may not reproduce, distribute, or exploit any content without prior written consent.

11. Limitation of Liability

To the fullest extent permitted by law, Pepnex shall not be liable for:

  • Indirect or consequential losses

  • Loss of profits, data, or business

  • Any misuse of products by the buyer

Our total liability shall not exceed the value of the order giving rise to the claim.

12. Indemnification

You agree to indemnify and hold Pepnex harmless from any claims, damages, or losses arising from:

  • Breach of these Terms

  • Misuse of products

  • Violation of applicable laws

13. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to These Terms

We may update these Terms & Conditions from time to time.

The version in force at the time of your order will apply.

15. Contact

If you have questions regarding these Terms & Conditions, please contact:

Email: support@pepnex.com