Question 1

What are research peptides?

Accepted Answer

Short chains of amino acids joined by peptide bonds, supplied as reference materials and experimental tools for laboratory research.

Question 2

What are your peptides intended for?

Accepted Answer

Laboratory research use only: analytical work, method development, and controlled experiments. Not for human or animal use, and not a medicine, food, or cosmetic. See our compliance statement.

Question 3

What form do the peptides arrive in?

Accepted Answer

A lyophilised (freeze-dried) solid in a sealed vial. Reconstitute with bacteriostatic or sterile water in the lab before use. See the reconstitution calculator.

Question 4

Why do some vials look empty or only part-filled?

Accepted Answer

Peptides are supplied by net mass, not by visible volume. Lyophilised material is extremely light and porous, so a correctly filled vial can look nearly empty.

Question 5

What does “net peptide content” mean?

Accepted Answer

The actual mass of the target peptide, excluding residual solvents, salts, or counter-ions.

Question 6

Are your peptides independently tested?

Accepted Answer

Yes. Batches are tested by an independent laboratory for identity and purity by HPLC and mass spectrometry.

Question 7

Can I see the certificate before I buy?

Accepted Answer

Yes. Every published lot’s certificate is searchable by its lot code on the verify page, including batches that failed our specification and were destroyed.

Question 8

What does purity mean?

Accepted Answer

The proportion of the target peptide relative to related compounds and synthesis by-products, measured by HPLC.

Question 9

Do you test for endotoxins or clinical thresholds?

Accepted Answer

No. These are research reagents and are not validated against clinical thresholds. Researchers assess suitability for their own work.

Question 10

What payment methods do you accept?

Accepted Answer

Bank transfer and cryptocurrency. No card details are taken on the site. For crypto you’re shown a payment page to complete the transaction on-chain; for bank transfer we email the details. Either way, we dispatch once payment is confirmed.

Question 11

When is my order processed?

Accepted Answer

Once payment is received and confirmed. Orders paid by bank transfer or crypto are held as pending until funds clear.

Question 12

Can I change or cancel my order?

Accepted Answer

Only before dispatch. Contact us with your order number as soon as possible; once an order enters dispatch it can’t be changed.

Question 13

I didn’t get an order confirmation email.

Accepted Answer

Check your spam or junk folder first. If it’s not there, contact us with your details and we’ll resend it.

Question 14

Do you offer discounts?

Accepted Answer

Bulk pricing is applied automatically by quantity on every product, and promotions run periodically. They apply at checkout, not retroactively. See bulk pricing.

Question 15

Where do you ship from?

Accepted Answer

All orders are dispatched from the UK.

Question 16

When will my order be dispatched?

Accepted Answer

Orders placed before 3pm on a working day, with payment confirmed, are dispatched the same day; otherwise the next working day. See shipping and dispatch.

Question 17

Is the packaging discreet?

Accepted Answer

Yes. Orders ship in plain, protective packaging that keeps the contents secure and private.

Question 18

Will I get tracking?

Accepted Answer

Yes. Tracking details are emailed once your order is dispatched.

Question 19

Is there free shipping?

Accepted Answer

Orders over £100 ship free. Below that, a flat rate is shown at checkout.

Question 20

Do you ship internationally?

Accepted Answer

Our standard service is UK delivery. Contact us before ordering from outside the UK so we can confirm availability for your destination.

Question 21

Who pays customs duties or import taxes?

Accepted Answer

The recipient. Duties and taxes are set by the destination country and are outside our control.

Question 22

Can you mark a parcel as a gift or declare a lower value?

Accepted Answer

No. All shipments are declared accurately in line with regulations.

Question 23

My parcel hasn’t arrived, what should I do?

Accepted Answer

Check your tracking first. If it’s still unresolved, contact us with your order number and we’ll open an investigation.

Question 24

Tracking says delivered but I don’t have it.

Accepted Answer

Check with others at the address and your local depot, then contact us. We investigate before any reship to prevent duplicate fulfilment.

Question 25

What is your returns policy?

Accepted Answer

Because these are research materials, returns generally aren’t accepted once an order is dispatched. Faulty or incorrect items are handled case by case. See returns.

Question 26

How should I store the products?

Accepted Answer

Keep the lyophilised powder at -20°C, protected from light. Refrigerate reconstituted material at 2–8°C and use it within its stability window. Per-compound guidance is on each product page.

Question 27

How do I reconstitute a vial?

Accepted Answer

Add bacteriostatic or sterile water to the powder. Use the reconstitution calculator to work out the exact volume for your target concentration.

Question 28

Do you offer bulk pricing?

Accepted Answer

Yes. Volume discounts apply automatically as you add more vials, shown on every product and in the basket. For larger quantities, contact us.

Question 29

Do I need to be a researcher to order?

Accepted Answer

Our products are supplied to qualified researchers and institutions for laboratory use only. At checkout you confirm you’re 18 or over and that the materials are for research, not human or animal use. See our research-use policy.

Question 30

How are peptides made?

Accepted Answer

By solid-phase peptide synthesis (SPPS): amino acids are assembled one at a time on a resin, then the chain is cleaved, purified by HPLC, and freeze-dried into the vial you receive.

Question 31

Is there a minimum order?

Accepted Answer

No, there’s no minimum order. Bulk discounts apply automatically as the quantity increases.

Question 32

How is my personal data handled?

Accepted Answer

We use your details only to process, ship, and support your order. See our privacy policy for the full detail.

Frequently asked questions

01Products

02Testing and certificates

03Ordering

04Shipping

05Customs

06Delivery and returns

07Storage and handling

08Bulk

01Products

01.1What are research peptides?

01.2What are your peptides intended for?

01.3What form do the peptides arrive in?

01.4Why do some vials look empty or only part-filled?

01.5What does “net peptide content” mean?

01.6How are peptides made?

02Testing and certificates

02.1Are your peptides independently tested?

02.2Can I see the certificate before I buy?

02.3What does purity mean?

02.4Do you test for endotoxins or clinical thresholds?

03Ordering

03.1What payment methods do you accept?

03.2When is my order processed?

03.3Can I change or cancel my order?

03.4I didn’t get an order confirmation email.

03.5Do you offer discounts?

03.6Do I need to be a researcher to order?

03.7Is there a minimum order?

03.8How is my personal data handled?

04Shipping

04.1Where do you ship from?

04.2When will my order be dispatched?

04.3Is the packaging discreet?

04.4Will I get tracking?

04.5Is there free shipping?

05Customs

05.1Do you ship internationally?

05.2Who pays customs duties or import taxes?

05.3Can you mark a parcel as a gift or declare a lower value?

06Delivery and returns

06.1My parcel hasn’t arrived, what should I do?

06.2Tracking says delivered but I don’t have it.

06.3What is your returns policy?

07Storage and handling

07.1How should I store the products?

07.2How do I reconstitute a vial?

08Bulk

08.1Do you offer bulk pricing?